How can we help you?
Browse common questions below, or jump straight to support.
Getting Started
New to TaskMOS? Start here.
What is TaskMOS?+
TaskMOS is a social-media content-exchange platform. You earn points by engaging with real creators (liking, sharing, following) and spend those points to get real humans engaging with YOUR posts — no bots, no ads, just organic reach.
How do I create an account?+
Click Start Free in the top right, enter your name, email and a password. If the admin has enabled email verification you'll get an optional confirmation link — verify any time from your profile page.
Is TaskMOS free to use?+
Yes. The Basic plan is free forever and includes 5 tasks and 3 groups per month. Paid tiers unlock more tasks, priority support and extra credits.
Do I need a credit card to sign up?+
No. Only paid plans require payment, and our payment flow is manual — admin reviews each transaction before activating the subscription.
How long does account approval take?+
If your admin has enabled account approval, most signups are reviewed within 2 hours during business hours (Mon–Sat, 9 AM–9 PM).
Earning Points
Complete tasks, get credited.
How do I earn points?+
Open the Tasks page and pick any available task. Complete the action (like, share, follow, comment, etc.) on the target platform, then submit proof (URL or screenshot). Points are credited the moment an admin approves your submission.
What kinds of proof do I submit?+
Most tasks require a URL to your engagement or a screenshot. The task card tells you exactly which one. Multiple proofs can be attached per submission.
Why was my submission rejected?+
Common reasons: proof didn't match the task, action was undone, or the proof was unclear. Admin usually adds a reason — check the notification. After 3 rejections on the same task you get a small point penalty, so double-check before submitting.
How long until I get paid?+
Points land in your wallet instantly on approval. You can see every credit in your Points History.
Can I lose points?+
Only if you're penalised for repeated rejections or an admin manually adjusts your balance. Approved tasks are always yours.
Creating Tasks
Run your own promotions.
How do I create a task?+
Click the New Task button on the Tasks page. Pick a platform, task type (like / share / follow / comment / etc.), paste your content URL, set the budget and per-completion reward, and publish. Your active plan must allow task creation.
What is point budget?+
The total points you're willing to spend. Budget divided by points-per-completion is how many times the task can be completed. Unspent budget is refunded if you delete the task.
Can I target a specific group?+
Yes. Under 'Target', pick a group you've created. Only members of that group will be assigned.
Why is my task 'pending approval'?+
User-created tasks go through a quick admin review before they become visible to assignees. This keeps the platform clean and on-brand.
Can I edit a task after publishing?+
Yes, but editing a live task sends it back for re-approval. The deadline and platform are locked once submissions start coming in.
Payments & Plans
Subscribe, upgrade, renew.
How does billing work?+
All payments are reviewed manually by an admin. Submit your transaction ID through the plan-selection flow; once verified, your plan activates and any included credits land in your wallet.
What happens to my unused quota when I upgrade?+
Leftover task and group quota from your current plan rolls over to the new subscription. Your wallet balance is never touched.
Can I switch between Monthly / 6-Month / Yearly billing?+
Yes, on every new purchase. Longer cycles are discounted — 6 months saves ~15%, yearly saves ~25%.
How do I download an invoice?+
Open Billing → pick the invoice → Download PDF. Every approved payment gets a unique invoice number (INV-YYYY-######).
Do you auto-renew?+
No. Because payments are manual, you'll get an email reminder 7 days and 1 day before expiry. Submit the next payment to continue uninterrupted.
Account & Security
Password, verification, privacy.
How do I change my password?+
Go to Profile → Change Password. You'll need your current password. Use at least 8 characters with one uppercase, one number and one special character.
I forgot my password — what now?+
On the login page click 'Forgot password?'. We'll email a secure reset link that expires in 1 hour.
Should I verify my email?+
It's optional but recommended. Verified accounts get priority support and faster account recovery if you ever lose access.
How do I delete my account?+
Contact support — admins can anonymise your data on request. Points history and audit records are retained for compliance.
What happens if my account is suspended?+
You can still sign in to see the suspension reason and submit an appeal. Approved appeals restore full access.
Troubleshooting
Something not working?
I submitted proof but nothing happened.+
Submissions queue for admin review — it's not instant. Check your notifications; you'll get a ping the moment it's approved or rejected.
File upload fails.+
Allowed types: JPG, PNG, GIF, WEBP, MP4, WEBM. Max size 10 MB. If it still fails, try a different browser or check your connection.
I didn't get a verification / reset email.+
Check spam/promotions. If nothing arrives within 5 minutes, request another from your profile page (3/hr limit).
My plan says expired but I just paid.+
Payments are reviewed manually — activation is usually within a few hours of submission. You'll get an in-app notification the moment it's approved.
Something else is broken.+
Open a support ticket from the dashboard (requires Standard plan or higher), or use the Contact form on the home page. We reply within 2 hours on business days.
Didn't find your answer?
Our support team typically replies within 2 hours during business hours.